Effective Date: March 1, 2026
At Excess Baggage, we are committed to ensuring a smooth and reliable delivery experience for our customers across the Philippines.
1. Shipping Coverage
We currently ship nationwide within the Philippines.
2. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location:
- Metro Manila: 2–5 business days
- Provincial areas: 3–7 business days
Delivery times are estimates and may be affected by courier delays or unforeseen circumstances.
4. Shipping Fees
Shipping fees are calculated at checkout and may vary depending on location.
All applicable charges will be displayed before completing your purchase.
5. Tracking Information
Once your order has been shipped, tracking details will be provided via email.
Customers are responsible for monitoring their shipment using the tracking information provided.
6. Failed Delivery Attempts
If delivery fails due to:
- Incorrect or incomplete address
- Recipient unavailable
- Refusal to accept delivery
The customer may be responsible for additional re-delivery fees.
7. Lost or Delayed Packages
Once the order has been handed over to the courier, delivery timelines are beyond our direct control. We will assist in coordinating with the courier in case of delays.
8. Contact Information
For questions regarding shipping, delivery status, or tracking information, please contact:
support@excessbaggageph.com
Manila, Philippines
